[rt-users] Email Priority.

[Kenneth Crocker]

Mark,

What did you put in Custom Action Preparation Code? It should be a "return
1;"

Kenn
LBNL

On Wed, Aug 4, 2010 at 11:00 AM, Mark Jenks
<mark.jenks at iodincorporated.com>wrote:

> That is exactly what I have an when I send an email into the queue with
> the priority on, it doesn't set it.    I see it when I show full
> headers.
>
> How do you debug a scrip?
>
> -----Original Message-----
> From: Christian Loos [mailto:cloos at netcologne.de]
> Sent: Wednesday, August 04, 2010 10:48 AM
> To: Mark Jenks
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Email Priority.
>
> You have to create a new scrip with:
>
> Description: On Create Set Priority
> Condition: On Create
> Action: User Defined
> Template: Global template: Blank
> Stage: TransactionCreate
>
> and my code in 'Custom action cleanupcode'.
>
> -Chris
>
> Am 04.08.2010 17:28, schrieb Mark Jenks:
> > Okay, I modified the original "On create notify requestors" and put
> that
> > code in.  Got nothing.
> > Created a new "On create set priority" and it still didn't do
> anything.
> >
> > -Mark
> >
> > -----Original Message-----
> > From: Christian Loos [mailto:cloos at netcologne.de]
> > Sent: Wednesday, August 04, 2010 3:54 AM
> > To: Mark Jenks
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: Email Priority.
> >
> > Create a scrip 'On Create' with the following 'Custom action cleanup
> > code':
> >
> > my $ticket;
> > my $attachment = $self->TransactionObj->Attachments->First;
> > return 1 unless $attachment;
> > my $prio = $attachment->GetHeader('Priority');
> > return 1 unless $prio;
> >
> > if ( $prio eq 'Urgent' ) {
> >   $ticket->SetPriority(50);
> > }
> > return 1;
> >
> > -chris
> >
> > Am 03.08.2010 20:17, schrieb Mark Jenks:
> >> Is there a way to set a ticket priority to 50 if the user sets the
> > Email
> >> from outlook to Urgent?
> >>
> >>
> >>
> >> Inside of the headers of the email exists "Priority: Urgent".
> >>
> >>
> >>
> >> Can that be checked and acted on when a ticket gets created?
> >>
>
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