[rt-users] Script Codes

Raed El-Hames Raed.El-Hames at vialtus.com
Fri Aug 6 05:47:29 EDT 2010

Hi David;

What version of RT are you using, if its 3.8.8 then you should be able to change the user name format from 

With regard to owner script, I am not quite sure what do you mean by " does not allow me to use owner change as it was intended"
What does n't not do ??


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Sysadmin
> Sent: 06 August 2010 01:55
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Script Codes
> Is there a cheatsheet of RT script codes? and/or fieldcodes
> Specifically,  I'm looking to insert the "Real Name" of the user
> assigned to a ticket. (currently inserts username)
> also I'd like to generate the Email notification when the ticket is
> first assigned from "nobody" to "somebody"
> I'm currently using the owner change script. which sorta works, but
> does
> not allow me to use owner change as it was intended.
> Thanks,
> David
> System Administrator
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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