[rt-users] Script Codes

[Sysadmin]

This script is not working any other ideas. I got the template itself 
fixed by Changing the 'Name" field to 'RealName'  but I cannot get RT to 
send it when owner changes from Nobody to on of my support staff. I get 
the object of the script, when the onwer value changes and old value was 
'10' (Nobody) return a value of 1. Perhaps something is missing from the 
script?

Thanks,

David
System Admin
RNS

On 8/6/2010 9:41 AM, Raed El-Hames wrote:
> I think I understand;
> You can create a custom scrip with
>
> Condition: User Defined
> Custom condition:
> if ($self->TransactionObj->Field eq 'Owner' and $self->TransactionObj->OldValue == 10) {
>      return 1;
> }
> return undef;
>
>
>
>
> 10 : is the default Users.id value for the nobody user.
>
> Good luck;
>
> Roy
>
>    
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Sysadmin
>> Sent: 06 August 2010 16:08
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Script Codes
>>
>> Roy,
>>      We are using currently using 3.8.7. Due to our workflow we combine
>> the creation and assignment. sending the customer one email informing
>> the customer of the ticket creation and who is working the issue.
>> However, by using the change owner as trigger,  We can no longer use
>> the
>> change owner script in the event of an escalation, or other change
>> owner
>> event, because that script is now attached to the creation-assignment
>> template. By creating a "nobody" to "somebody" owner script and
>> attaching that to the creation-assignment template. It would leave the
>> owner change script free for a true owner change/escalation event  Hope
>> that makes a little more sense.
>>
>> Thanks,
>> David
>> System Admin
>> RNS
>>
>>
>>
>> On 8/6/2010 3:47 AM, Raed El-Hames wrote:
>>      
>>> Hi David;
>>>
>>> What version of RT are you using, if its 3.8.8 then you should be
>>>        
>> able to change the user name format from
>>      
>>> lib/RT/Config.pm
>>>
>>> With regard to owner script, I am not quite sure what do you mean by
>>>        
>> " does not allow me to use owner change as it was intended"
>>      
>>> What does n't not do ??
>>>
>>> Roy
>>>
>>>
>>>        
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>>> bounces at lists.bestpractical.com] On Behalf Of Sysadmin
>>>> Sent: 06 August 2010 01:55
>>>> To: rt-users at lists.bestpractical.com
>>>> Subject: [rt-users] Script Codes
>>>>
>>>> Is there a cheatsheet of RT script codes? and/or fieldcodes
>>>>
>>>> Specifically,  I'm looking to insert the "Real Name" of the user
>>>> assigned to a ticket. (currently inserts username)
>>>>
>>>> also I'd like to generate the Email notification when the ticket is
>>>> first assigned from "nobody" to "somebody"
>>>> I'm currently using the owner change script. which sorta works, but
>>>> does
>>>> not allow me to use owner change as it was intended.
>>>>
>>>> Thanks,
>>>>
>>>> David
>>>> System Administrator
>>>> RNS
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>          
>>>        
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>      
>