[rt-users] Script Codes

[Raed El-Hames]

I think I understand; 
You can create a custom scrip with 

Condition: User Defined
Custom condition: 
if ($self->TransactionObj->Field eq 'Owner' and $self->TransactionObj->OldValue == 10) {
    return 1;
} 
return undef;




10 : is the default Users.id value for the nobody user. 

Good luck;

Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Sysadmin
> Sent: 06 August 2010 16:08
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Script Codes
> 
> Roy,
>     We are using currently using 3.8.7. Due to our workflow we combine
> the creation and assignment. sending the customer one email informing
> the customer of the ticket creation and who is working the issue.
> However, by using the change owner as trigger,  We can no longer use
> the
> change owner script in the event of an escalation, or other change
> owner
> event, because that script is now attached to the creation-assignment
> template. By creating a "nobody" to "somebody" owner script and
> attaching that to the creation-assignment template. It would leave the
> owner change script free for a true owner change/escalation event  Hope
> that makes a little more sense.
> 
> Thanks,
> David
> System Admin
> RNS
> 
> 
> 
> On 8/6/2010 3:47 AM, Raed El-Hames wrote:
> > Hi David;
> >
> > What version of RT are you using, if its 3.8.8 then you should be
> able to change the user name format from
> > lib/RT/Config.pm
> >
> > With regard to owner script, I am not quite sure what do you mean by
> " does not allow me to use owner change as it was intended"
> > What does n't not do ??
> >
> > Roy
> >
> >
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >> bounces at lists.bestpractical.com] On Behalf Of Sysadmin
> >> Sent: 06 August 2010 01:55
> >> To: rt-users at lists.bestpractical.com
> >> Subject: [rt-users] Script Codes
> >>
> >> Is there a cheatsheet of RT script codes? and/or fieldcodes
> >>
> >> Specifically,  I'm looking to insert the "Real Name" of the user
> >> assigned to a ticket. (currently inserts username)
> >>
> >> also I'd like to generate the Email notification when the ticket is
> >> first assigned from "nobody" to "somebody"
> >> I'm currently using the owner change script. which sorta works, but
> >> does
> >> not allow me to use owner change as it was intended.
> >>
> >> Thanks,
> >>
> >> David
> >> System Administrator
> >> RNS
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com