[rt-users] Encoding Troubles with RT 3.8.8

[benoit plessis]

To solve this one, for now i've done the following modification, since
we are sending the modified headers,
i changed the RT::Attachment_Overlay::ContentAsMIME to send the
modified content:

--- /opt/rt3/lib/RT/Attachment_Overlay.pm       2010-06-03
12:55:03.540297000 +0200
+++ /opt/rt3/local/lib/RT/Attachment_Overlay.pm       2010-08-07
13:57:47.411918000 +0200
@@ -426,7 +426,7 @@

     use MIME::Body;
     $entity->bodyhandle(
-        MIME::Body::Scalar->new( $self->OriginalContent )
+        MIME::Body::Scalar->new( $self->Content )
     );

     return $entity;

Any advice ?

2010/8/4 benoit plessis <plessis.benoit at gmail.com>
>
> Hi,
>
> I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT.
>
> Exemple: Email received in 'iso-8859-1', is correctly displayed in
> UTF-8 within RT,
> when showing 'Full Header' we have on top:
>   content-type: text/plain; charset="utf-8"
>
> and on bottom:
>   X-RT-Original-Encoding: ISO-8859-1
>
> If we forward this email to a new address, the forwarded message
> include the same headers, however the message body is in "quoted
> printable" encoding of a iso-8859-1 message:
>
> ==Extract of forwarded email: ======================================
> This is a forward of ticket #260
>
> ------------=_1280925536-13250-3
> Content-Type: message/rfc822
> Content-Disposition: attachment
> Content-Transfer-Encoding: binary
> Content-Description: forwarded message
>
> Content-Type: multipart/mixed; boundary="----------=_1280925536-13250-2"
> Content-Transfer-Encoding: binary
> MIME-Version: 1.0
> X-Mailer: MIME-tools 5.427 (Entity 5.427)
>
> This is a multi-part message in MIME format...
>
> ------------=_1280925536-13250-2
> MIME-Version: 1.0
> X-RT-Queue: Support
> Content-Type: text/plain; charset="utf-8"
> ....
> X-RT-Original-Encoding: ISO-8859-1
> Content-Length: 1116
>
> Bonjour,
>
> Je fais suite =E0 notre entretien t=E9l=E9phonique.
> ....
> ==Extract of forwarded email: =====================================