[rt-users] Encoding Troubles with RT 3.8.8

[Kevin Falcone]

On Sat, Aug 07, 2010 at 02:01:55PM +0200, benoit plessis wrote:
> To solve this one, for now i've done the following modification, since
> we are sending the modified headers,
> i changed the RT::Attachment_Overlay::ContentAsMIME to send the
> modified content:
> 
> --- /opt/rt3/lib/RT/Attachment_Overlay.pm       2010-06-03
> 12:55:03.540297000 +0200
> +++ /opt/rt3/local/lib/RT/Attachment_Overlay.pm       2010-08-07
> 13:57:47.411918000 +0200
> @@ -426,7 +426,7 @@
> 
>      use MIME::Body;
>      $entity->bodyhandle(
> -        MIME::Body::Scalar->new( $self->OriginalContent )
> +        MIME::Body::Scalar->new( $self->Content )
>      );
> 
>      return $entity;
> 
> Any advice ?

Thanks for digging into this.

I've bounced some of your comments into the bug tracker, which is
probably the right place for them at this point.

-kevin

> 2010/8/4 benoit plessis <plessis.benoit at gmail.com>
> >
> > Hi,
> >
> > I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT.
> >
> > Exemple: Email received in 'iso-8859-1', is correctly displayed in
> > UTF-8 within RT,
> > when showing 'Full Header' we have on top:
> >   content-type: text/plain; charset="utf-8"
> >
> > and on bottom:
> >   X-RT-Original-Encoding: ISO-8859-1
> >
> > If we forward this email to a new address, the forwarded message
> > include the same headers, however the message body is in "quoted
> > printable" encoding of a iso-8859-1 message:
> >
> > ==Extract of forwarded email: ======================================
> > This is a forward of ticket #260
> >
> > ------------=_1280925536-13250-3
> > Content-Type: message/rfc822
> > Content-Disposition: attachment
> > Content-Transfer-Encoding: binary
> > Content-Description: forwarded message
> >
> > Content-Type: multipart/mixed; boundary="----------=_1280925536-13250-2"
> > Content-Transfer-Encoding: binary
> > MIME-Version: 1.0
> > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> >
> > This is a multi-part message in MIME format...
> >
> > ------------=_1280925536-13250-2
> > MIME-Version: 1.0
> > X-RT-Queue: Support
> > Content-Type: text/plain; charset="utf-8"
> > ....
> > X-RT-Original-Encoding: ISO-8859-1
> > Content-Length: 1116
> >
> > Bonjour,
> >
> > Je fais suite =E0 notre entretien t=E9l=E9phonique.
> > ....
> > ==Extract of forwarded email: =====================================
> 
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