[rt-users] Scrip assigning owner based on Subject or Body

Jonathan Rummel jrummel at imapp.com
Wed Aug 11 14:53:20 EDT 2010

Hi all,

All I want to do is assign owner 'jrummel' to a ticket if the word 'Banner'
or 'Tips' appears anywhere in the Subject or Body when the ticket is
created.  Can anyone help me out with the code for this please?


RT 3.6.5 MySQL
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