[rt-users] Scrip assigning owner based on Subject or Body

[Jonathan Rummel]

Hi all,

All I want to do is assign owner 'jrummel' to a ticket if the word 'Banner'
or 'Tips' appears anywhere in the Subject or Body when the ticket is
created.  Can anyone help me out with the code for this please?

Thanks!
Jonathan

RT 3.6.5 MySQL
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