[rt-users] Scrip assigning owner based on Subject or Body

[Torsten Brumm]

Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject

2010/8/11 Jonathan Rummel <jrummel at imapp.com>

>
> Hi all,
>
> All I want to do is assign owner 'jrummel' to a ticket if the word 'Banner'
> or 'Tips' appears anywhere in the Subject or Body when the ticket is
> created.  Can anyone help me out with the code for this please?
>
> Thanks!
> Jonathan
>
> RT 3.6.5 MySQL
> --
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>
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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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