[rt-users] RT general question

[Hossein Rafighi]

  Hi,

We are using RT 3.8.7 with external authentication. When someone who is 
not know to our LDAP server is Cced in a ticket and tries to reply s/he 
gets permission denied error. This is creating problem for our users on 
leave that have their email forwarded to a different institutes. Is this 
the nature of the beast when an external authentication is used?

Our global permission for  Everyone is set to:
ForwardMessage
ModifyTicket
OwnTicket
ReplyToTicket
SeeOwnDashboard
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments

Cheers, -- and many thanks in advance,
Hossein

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