[rt-users] RT general question

Kevin Falcone falcone at bestpractical.com
Thu Aug 12 09:48:54 EDT 2010

On Wed, Aug 11, 2010 at 02:09:50PM -0700, Hossein Rafighi wrote:
> We are using RT 3.8.7 with external authentication. When someone who

I assume you meant RT::Authen::ExternalAuth, not RT's built-in

> is not know to our LDAP server is Cced in a ticket and tries to
> reply s/he gets permission denied error. This is creating problem
> for our users on leave that have their email forwarded to a
> different institutes. Is this the nature of the beast when an
> external authentication is used?

Sounds like you've left the default of "don't allow the creation of
user accounts who aren't in LDAP" on in your RT::Authen::ExternalAuth


> Our global permission for  Everyone is set to:
> ForwardMessage
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeOwnDashboard
> ShowOutgoingEmail
> ShowSavedSearches
> ShowTicket
> ShowTicketComments
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