[rt-users] Custom Fields in Scripts and Templates

[Torsten Brumm]

Start reading here:

http://wiki.bestpractical.com/view/OnCreateCheckCF
<http://wiki.bestpractical.com/view/OnCreateCheckCF>
http://wiki.bestpractical.com/view/DefaultCustomFieldValue
<http://wiki.bestpractical.com/view/DefaultCustomFieldValue>
http://wiki.bestpractical.com/view/CreatePriorityBasedOnCustomFieldValues
<http://wiki.bestpractical.com/view/CreatePriorityBasedOnCustomFieldValues>
http://wiki.bestpractical.com/view/AddCustomFieldsValuesToMail
<http://wiki.bestpractical.com/view/AddCustomFieldsValuesToMail>
http://wiki.bestpractical.com/view/AddCustomFieldstoTemplates

<http://wiki.bestpractical.com/view/AddCustomFieldstoTemplates>There are
more examples under: http://wiki.bestpractical.com/view/Contributions

<http://wiki.bestpractical.com/view/Contributions>Have fun.

2010/8/11 Sysadmin <Sysadmin at ruralnetwork.net>

> What is the correct syntax for inserting custom field data into scripts and
> templates? We have a service queue with a custom field (type of ticket =
> locate or repair).
> So, I want to create a script to read the type of ticket then dispatch an
> email with custom field data inserted in the email i.e. Service # Account#
> etc.
>
> Thanks,
>
> David
> System Admin
> RNS
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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