[rt-users] Scrip assigning owner based on Subject or Body

[Jonathan Rummel]

Worked perfectly.  Thanks!


Torsten Brumm-3 wrote:
> 
> Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject
> 
> 2010/8/11 Jonathan Rummel <jrummel at imapp.com>
> 
>>
>> Hi all,
>>
>> All I want to do is assign owner 'jrummel' to a ticket if the word
>> 'Banner'
>> or 'Tips' appears anywhere in the Subject or Body when the ticket is
>> created.  Can anyone help me out with the code for this please?
>>
>> Thanks!
>> Jonathan
>>
>> RT 3.6.5 MySQL
>> --
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>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
> 
> 
> 
> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.brumm.me
> http://www.elektrofeld.de
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
> 

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