[rt-users] Where is HTML code for Create.html?

G.Booth G.Booth at lboro.ac.uk
Fri Aug 13 03:16:21 EDT 2010

On Thu, 12 Aug 2010 15:41:33 -0500
  Max McGrath <mmcgrath at carthage.edu> wrote:
> Hi all -
> Looking to try something on my system -- let me explain.
> We have a knowledge base (purchased from Interspire) 
>that have tons and tons
> of articles in to help our users answer their own 
> This knowledge base has something known as Active 
>Response System (ARS).
> Basically a system that actively scans a text area for 
>keywords and will
> dynamically show a list of articles it thinks pertains 
>to your typing.
> What it requires is the following in the <head> section 
>of the page:
> <script type="text/javascript">var akbPath = 
> <script type="text/javascript"
> src="[PATH_TO_KB]/javascript/ars.js"></script>
> <link rel="stylesheet" type="text/css"
> href="[PATH_TO_KB]/templates/Classic/Styles.css">
> And the following for the text area:
> <textarea name="Message" id="Message" class="Field300" 
> onkeyup="ARS(this.id);"></textarea>
> <div id="SearchResults"></div>
> I'm hoping I'll be able utilize this for the "Describe 
>the issue below" text
> area in RT -- both for privileged and unprivileged 
>people.  I just can't
> seem to find where the HTML is held (or generated) for 
>the Create.html page.
> Any suggestions?
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu

Hi Max

The html is held in several areas

You will need to copy /opt/rt3/share/html/Elements/header to 
/opt/rt3/local/html/Elements/ for the header section


/opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the 

hope that helps



Dr Garry Booth
IT Services
Loughborough University

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