[rt-users] Where is HTML code for Create.html?

Max McGrath mmcgrath at carthage.edu
Thu Aug 12 16:41:33 EDT 2010

Hi all -

Looking to try something on my system -- let me explain.

We have a knowledge base (purchased from Interspire) that have tons and tons
of articles in to help our users answer their own questions.

This knowledge base has something known as Active Response System (ARS).
 Basically a system that actively scans a text area for keywords and will
dynamically show a list of articles it thinks pertains to your typing.

What it requires is the following in the <head> section of the page:

<script type="text/javascript">var akbPath = '[PATH_TO_KB]';</script>
<script type="text/javascript"
<link rel="stylesheet" type="text/css"

And the following for the text area:

<textarea name="Message" id="Message" class="Field300" rows="8"

<div id="SearchResults"></div>

I'm hoping I'll be able utilize this for the "Describe the issue below" text
area in RT -- both for privileged and unprivileged people.  I just can't
seem to find where the HTML is held (or generated) for the Create.html page.

Any suggestions?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu
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