[rt-users] Linked fields

Sysadmin Sysadmin at ruralnetwork.net
Fri Aug 13 17:18:06 EDT 2010

Is there a way to " link"custom fields? So, I trying to link custom 
field data, so that custom fields like Account #, Customer Equip, Phone 
#,  that exist in a service ticket and in the user information, will 
populate each other, ie in creating a service ticket for a /new 
custome/r, the linked custom field data input in the ticket will 
populate the user information custom field data. And vice-versa if the 
customer already exists, then the ticket, would pull data from the user 
information data.

System Admin

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