[rt-users] HTML Cut/Paste Comments within RT

Kevin Falcone falcone at bestpractical.com
Tue Aug 17 16:56:30 EDT 2010

On Fri, Aug 13, 2010 at 02:26:36PM -0400, Joe Kirby (gmail) wrote:
> I emailed th elist a few weeks ago about this from an email issue
> and we made the suggested adjustments (Thank You!!)
> We still have an issue when customers cut and paste from a web page
> into the comment area of RT. It goes in fine but when you go to
> review it later it is too large to display and when you open it via
> the link it show globs of HTML code
> Any ideas on how this can be avoided. We are thinking of adjusting
> the interface to say NOT to do this but would rather have a solution
> if possible


It isn't clear if you want to make the HTML be displayed as real html
rather than escaped (which is one config setting) or bump up the
amount of text that can be displayed inline before RT displays the
'too large' message (which is a different config setting)

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