[rt-users] RT Scrips: Notify on stalled ticket for X days

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 17 16:30:25 EDT 2010


Try this:

Condition: User-defined
Action:Notify whatever
Template: whatever

Custom Condition:

my $trans = $self->TransactionObj;

return  ($trans->Type eq "Status" &&
           $trans->NewValue eq "stalled");

That should do it. It's really pretty basic. YOu should check out the
example in the "RT Essentials" book.

Hope this helps.


On Tue, Aug 17, 2010 at 11:50 AM, Scott Benson <sbenson at a-1networks.com>wrote:

> Is there an example or a working scrip that someone has that will notify
> the owner of a ticket if the ticket has been stalled for 7 days?
> --
> Scott Benson
> A1 Networks
> (707)570-2021 x203
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100817/223a63d1/attachment.htm>

More information about the rt-users mailing list