[rt-users] RT Scrips: Notify on stalled ticket for X days
kfcrocker at lbl.gov
Tue Aug 17 16:30:25 EDT 2010
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "stalled");
That should do it. It's really pretty basic. YOu should check out the
example in the "RT Essentials" book.
Hope this helps.
On Tue, Aug 17, 2010 at 11:50 AM, Scott Benson <sbenson at a-1networks.com>wrote:
> Is there an example or a working scrip that someone has that will notify
> the owner of a ticket if the ticket has been stalled for 7 days?
> Scott Benson
> A1 Networks
> (707)570-2021 x203
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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