[rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade
falcone at bestpractical.com
Wed Aug 18 10:37:41 EDT 2010
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
> We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
> mostly went very seamlessly.
> However, since making the new version live I've noticed that one of our
> global Scrips has stopped working.
What happens when you use $RT::Logger->warn to track the Type and
Status? My guess is that the Type is not what you expect.
> The scrip reads:
> Description: Open on take
> Condition: User defined
> Action: Open Tickets
> Template: Global template: Blank
> Stage: TransactionCreate
> Custom Condition:
> if ($self->TicketObj->Status eq 'new' && $self->TransactionObj->Type eq
> return 1;
> return undef;
> So, a fairly simple Scrip to 'Open' a ticket when it's taken by someone.
> However, since the upgrade to 3.8.8 it has stopped working.
> Any idea what could be causing it? I don't see anything applicable in RT
> or Apache logs...
> [Apologies for the horrible disclaimer, it's out of my hands]
> John Beranek, Senior Software Engineer, Engineering Tools Group
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