[rt-users] Scrips and Recipients

ronald higgins ronald.higgins at gmail.com
Wed Aug 18 11:05:56 EDT 2010

My good sir.

You're a legend. That indeed was the problem. And i twice glazed over
the group rights and didnt pick it up.

Thanks again!


On Wed, Aug 18, 2010 at 4:56 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Aug 18, 2010 at 04:47:04PM +0200, ronald higgins wrote:
>> On our RT system every queue has a "Scrips and Recipients" section
>> under the Reply/Resolve tab.
>> I've come across 1 queue where the tickets do not have this "Scrips
>> and Recipients" under Reply/Resolve, is there
>> a queue specific place that this needs to be enabled?
> Most likely, you do not have ShowOutgoingEmail in that queue.
> -kevin
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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