[rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade

[John Beranek]

On 18/08/10 15:58, John Beranek wrote:
> On 18/08/10 15:37, Kevin Falcone wrote:
>> On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
>>> We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
>>> mostly went very seamlessly.
>>>
>>> However, since making the new version live I've noticed that one of our
>>> global Scrips has stopped working.
>>
>> What happens when you use $RT::Logger->warn to track the Type and
>> Status?  My guess is that the Type is not what you expect.
> 
> Hmm, that doesn't show anything as such (after I get the logging syntax
> right)...but I know can see that an error in the log does appear to be
> associated with this Scrip:
> 
> [Wed Aug 18 14:55:25 2010] [warning]: *** Type: Take Status: new ((eval
> 5574):1)
> [Wed Aug 18 14:55:25 2010] [error]: Template parsing error: Can't call
> method "SubValue" on an undefined value at template line 9.

OK this second error is actually a red herring, caused by another Scrip
I had created to investigate this problem.

What _does_ fix it is to change the Action to 'User Defined' with the code:

$self->TicketObj->Open();

So, the problem seems to be with the "Open Tickets" action...

John.

-- 
John Beranek, Senior Software Engineer, Engineering Tools Group
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