[rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade

Kevin Falcone falcone at bestpractical.com
Wed Aug 18 12:42:44 EDT 2010

On Wed, Aug 18, 2010 at 05:38:53PM +0100, John Beranek wrote:
> On 18/08/10 17:21, Kevin Falcone wrote:
> > On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
> >> This is some change in the behaviour of RT between 3.8.1 and 3.8.8 that
> >> has caught us unawares. Reading into this a bit more, it looks like the
> >> 'Open Tickets' action was written with a very specific purpose in mind,
> >> to re-open tickets if the requester sends further email. We were not
> >> using the action for this purpose.
> > 
> > Check the logic again, it says "If the ticket is the new and this
> > transaction was from the Requestor, don't change it to open"
> Well, I don't quite understand the logic, because I don't understand the
> significance of "$self->TransactionObj->IsInbound".

I know your problem is solved at this point, but if you want to
understand more, Transaction_Overlay.pm contains documentation for
that method.

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