[rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade
john.beranek at pace.com
Wed Aug 18 12:50:12 EDT 2010
On 18/08/10 17:42, Kevin Falcone wrote:
> On Wed, Aug 18, 2010 at 05:38:53PM +0100, John Beranek wrote:
>> On 18/08/10 17:21, Kevin Falcone wrote:
>>> On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
>>>> This is some change in the behaviour of RT between 3.8.1 and 3.8.8 that
>>>> has caught us unawares. Reading into this a bit more, it looks like the
>>>> 'Open Tickets' action was written with a very specific purpose in mind,
>>>> to re-open tickets if the requester sends further email. We were not
>>>> using the action for this purpose.
>>> Check the logic again, it says "If the ticket is the new and this
>>> transaction was from the Requestor, don't change it to open"
>> Well, I don't quite understand the logic, because I don't understand the
>> significance of "$self->TransactionObj->IsInbound".
> I know your problem is solved at this point, but if you want to
> understand more, Transaction_Overlay.pm contains documentation for
> that method.
Ah, that plus the RT::Action::AutoOpen POD does seem to just about cover
the documentation angle, indeed.
John Beranek, Senior Software Engineer, Engineering Tools Group
Pace plc. Tel: +44 1274 538356
Victoria Road, Saltaire, Shipley Fax: +44 1274 538056
West Yorkshire, BD18 3LF, UK. Web: http://www.pace.com/
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