[rt-users] Hiding ticket metadata for certain groups

[Kevin Falcone]

On Thu, Aug 19, 2010 at 09:54:12PM +0200, Miha Valencic wrote:
>    On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote:
>      > Â Â Hi!
>      >
>      > Â Â I'm fairly new to RT administration, although I've been using it in the past a lot.
>      We're
>      > Â Â setting up a new version (3.8.8) and are wondering if there is way to hide some of the
>      ticket
>      > Â Â metadata for certain users (basically privileged users without group membership).
> 
>      It sounds a lot like you actually want those users to be Unprivileged
>      and use the SelfService interface
> 
>    At first, I configured ExternalAuth to create unprivileged users, but I was unable to add them
>    to groups. Because I have _one_ ldap for authenticating all of the users. And I wanted some
>    users (staff) to have more rights than the rest.

Sounds like you wanted to make those few users Privileged by searching
for them and editing their User records in the UI.  You can then put them
in a group and leave the rest Unprivileged.

-kevin

>    I believe that SelfService would be enough for those users. I'll remove the users from RT and
>    reconfigure ExternalAuth again to see exactly what is going on... and I'll report back.
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