[rt-users] Hiding ticket metadata for certain groups

Miha Valencic miha.valencic at gmail.com
Thu Aug 19 15:54:12 EDT 2010

On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote:
> >    Hi!
> >
> >    I'm fairly new to RT administration, although I've been using it in
> the past a lot. We're
> >    setting up a new version (3.8.8) and are wondering if there is way to
> hide some of the ticket
> >    metadata for certain users (basically privileged users without group
> membership).
> It sounds a lot like you actually want those users to be Unprivileged
> and use the SelfService interface

At first, I configured ExternalAuth to create unprivileged users, but I was
unable to add them to groups. Because I have _one_ ldap for authenticating
all of the users. And I wanted some users (staff) to have more rights than
the rest.

I believe that SelfService would be enough for those users. I'll remove the
users from RT and reconfigure ExternalAuth again to see exactly what is
going on... and I'll report back.

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