[rt-users] Forward ticket with complete history and attachments

Kevin Falcone falcone at bestpractical.com
Fri Aug 20 11:05:12 EDT 2010

On Fri, Aug 20, 2010 at 10:40:38AM -0400, Dustin Berube wrote:
>    On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
>      > I'm looking to forward a ticket with full transaction history and attachments to an email
>      > address. I have tried using the forward button for the ticket (next to Resolve), however I
>      > only get the initial ticket creation and the file attachment that was submitted at that
>      time.
>      >
>      > I'm using RT 3.8.8.
>      The Forward button at the top of the tickets forwards all
>      correspondence and attachments. Is it possible that your other
>      transactions are comments?
>    Kevin - Thanks for the quick reply.
>    Yes they are comments. Is it possible to change the behavior of this or achieve the desired
>    results by either changing a value in the config file or creating a Scrip?

You'd have to overlay and change the ForwardTicket method in
RT::Interface::Email.  There are currently no configuration variables
for this behavior, and it doesn't involve the Scrip interface.

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