[rt-users] Forward ticket with complete history and attachments

Dustin Berube dustin.berube at gmail.com
Fri Aug 20 10:40:38 EDT 2010

On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
> >    I'm looking to forward a ticket with full transaction history and
> attachments to an email
> >    address. I have tried using the forward button for the ticket (next to
> Resolve), however I
> >    only get the initial ticket creation and the file attachment that was
> submitted at that time.
> >
> >    I'm using RT 3.8.8.
> The Forward button at the top of the tickets forwards all
> correspondence and attachments.  Is it possible that your other
> transactions are comments?
> Kevin - Thanks for the quick reply.

Yes they are comments. Is it possible to change the behavior of this or
achieve the desired results by either changing a value in the config file or
creating a Scrip?
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