[rt-users] CommandBy Mail question about vcards

Kevin Falcone falcone at bestpractical.com
Fri Aug 20 13:22:18 EDT 2010

On Fri, Aug 20, 2010 at 09:08:47AM -0700, Kenneth Crocker wrote:
>    I know that RT has a configuration that allows one to include v-cards in replies. 

It does?

>    That alone
>    implies that RT has no problem with v-cards coming in with an email. However, since we
>    installed "CommandByMail" we occasionally get a set of error messages like below:
>    Failed command 'version: 2.1'
>    Error message: Command 'version' is unknown
>    Failed command 'end: vcard'
>    Error message: Command 'end' is unknown
>    I was wondering if anyone knew of a command or configuration or any setting in CommandByMail
>    or TakeAction that would resolve this issue?
>    Has anyone else run into this problem?
>    I only have a few customers that do this, but because they are in a highly sensitive area,
>    they always include signitures on their email and I can't ask them to stop it just for RT.

Might I suggest the $CommandByMailGroup config option that limits use
of the plugin to a single group of power users?

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