[rt-users] CommandBy Mail question about vcards

Kenneth Crocker kfcrocker at lbl.gov
Fri Aug 20 16:01:32 EDT 2010


Obviously, I could be wrong, but I thought "*Set($MessageBoxIncludeSignature,
1);*" was to allow the passing along of the v-card in a reply.

As to your suggestion on using a group filter, I had first thought of that,
but my problem is that these "signiture card users" exist sporadically
throughout several groups that correspond on RT tickets involving Human
Resources and Payroll requests. The HAVE to use RT and they send out too
much email everywhere else using their signiture cards for me to ask them to
turn it off just when corresponding to email to/from RT. It would get too
confusing and inevitably someone would forget and then we get another error
situation. I was hoping it would be a *simple* patch to examine the email
for a v-card and simply ignore/bypass it just like it does a regular email
with no CBM commands. If not, then we will just have to deal with it. It
just looks bad from the Users perspective (you know how they don't
understand when you tell them it's part of the system ;-).

Anyway, at least I know where it's coming from. Not knowing for me is like
watching a movie (I'm an AVID movie watcher) with no plot (he he).

Thanks for your time and consideration on this.


On Fri, Aug 20, 2010 at 10:22 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Aug 20, 2010 at 09:08:47AM -0700, Kenneth Crocker wrote:
> >    I know that RT has a configuration that allows one to include v-cards
> in replies.
> It does?
> >    That alone
> >    implies that RT has no problem with v-cards coming in with an email.
> However, since we
> >    installed "CommandByMail" we occasionally get a set of error messages
> like below:
> >
> >    Failed command 'version: 2.1'
> >    Error message: Command 'version' is unknown
> >
> >    Failed command 'end: vcard'
> >    Error message: Command 'end' is unknown
> >
> >    I was wondering if anyone knew of a command or configuration or any
> setting in CommandByMail
> >    or TakeAction that would resolve this issue?
> >
> >    Has anyone else run into this problem?
> >
> >    I only have a few customers that do this, but because they are in a
> highly sensitive area,
> >    they always include signitures on their email and I can't ask them to
> stop it just for RT.
> Might I suggest the $CommandByMailGroup config option that limits use
> of the plugin to a single group of power users?
> -kevin
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100820/0ecd9587/attachment.htm>

More information about the rt-users mailing list