[rt-users] Hiding ticket metadata for certain groups

Gary Greene ggreene at minervanetworks.com
Sun Aug 22 17:31:19 EDT 2010

On 8/20/10 10:03 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Fri, Aug 20, 2010 at 09:52:25AM -0700, Gary Greene wrote:
>> On 8/20/10 7:19 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
>>> On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
>>>>    users _are_ indeed created in the DB, but they were not visible in the
>>>> UI.
>>>> I was already
>>>>    prepared to write back that the users are not visible in the UI, when I
>>>> tried searching for a
>>>>    specific handle and UI found that user.
>>>>    It is a bit unintuitive that in order to list all users (Privileged
>>>> _and_
>>>> Unprivileged) one
>>>>    has to search for users with filter not matching "someN0n$en$e" to see
>>>> all
>>>> of the users.
>>> It is easy to end up with hundreds of thousands of Unprivileged user
>>> records in a long running public RT instance.  Having to search for
>>> them tends to work a lot better.
>>> -kevin
>> Personally, I'd like to see that be configurable, since in a company of
>> under 200, having to search for the user is a little unintuitive. I will
>> agree that in a public instance where users are created as tickets come in,
>> it's a good idea however.
> I'd consider a patch that adds a config option, assuming it was
> accompanied by proper docs.
> -kevin
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

I'll see if I can hack together a patch in the next week or two then, since
this has confused more than a few people at my site. Thanks.

Gary L. Greene, Jr.
IT Manager and CRE
Information Technology/Operations
Minerva Networks Inc.
Office: (408) 240-1239
Cell:   (650) 704-6633

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