[rt-users] Hiding ticket metadata for certain groups

Kevin Falcone falcone at bestpractical.com
Fri Aug 20 13:03:22 EDT 2010

On Fri, Aug 20, 2010 at 09:52:25AM -0700, Gary Greene wrote:
> On 8/20/10 7:19 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> > On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
> >>    users _are_ indeed created in the DB, but they were not visible in the UI.
> >> I was already
> >>    prepared to write back that the users are not visible in the UI, when I
> >> tried searching for a
> >>    specific handle and UI found that user.
> >> 
> >>    It is a bit unintuitive that in order to list all users (Privileged _and_
> >> Unprivileged) one
> >>    has to search for users with filter not matching "someN0n$en$e" to see all
> >> of the users.
> > 
> > It is easy to end up with hundreds of thousands of Unprivileged user
> > records in a long running public RT instance.  Having to search for
> > them tends to work a lot better.
> > 
> > -kevin
> Personally, I'd like to see that be configurable, since in a company of
> under 200, having to search for the user is a little unintuitive. I will
> agree that in a public instance where users are created as tickets come in,
> it's a good idea however.

I'd consider a patch that adds a config option, assuming it was
accompanied by proper docs.

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