[rt-users] Initial Login problem: Wrong User Name and Password

Kevin Falcone falcone at bestpractical.com
Mon Aug 23 15:34:05 EDT 2010

On Mon, Aug 23, 2010 at 12:15:55PM -0500, Ashrafuddin Mohammed wrote:
>  I have successfully installed RT and it brings me up the log in page.
> But i'm unable to log in initially after the login page shows up.

The default user/password is step 9 of the README file that
accompanies RT.


> One more weird thing is that the Image of Best Practical doesnot
> show up on the website. Does it has to do anything with the file
> permissions or denied access to any files.
> I used username : rt_user, password : pass in RT_SiteConfig.pm file.
> So tried to log in with the same credentials.
> I checked error.log file  but it shows only the same error. Access
> denied to DBI.
> In RT_SiteConfig.pm, Do we have to mention LDAP CN=(user)
> =>UserName?, CN = (Username again!), DC=example (LDAP specific),
> DC=com connections properly.
> Any help would be greatly appreciated.
> Thank you.
> -- 
> Ashrafuddin Mohammed
> System Administrator
> Midcontinent Financial Center, Inc.
> toll free: 866-590-4562 x345
> local 573-443-6002 x345
> fax 888-249-3529
> email ash at americanmutualloans.com
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> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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