[rt-users] Initial Login problem: Wrong User Name and Password

[Ashrafuddin Mohammed]

  I have successfully installed RT and it brings me up the log in page.
But i'm unable to log in initially after the login page shows up.
One more weird thing is that the Image of Best Practical doesnot show up 
on the website. Does it has to do anything with the file permissions or 
denied access to any files.

I used username : rt_user, password : pass in RT_SiteConfig.pm file. So 
tried to log in with the same credentials.

I checked error.log file  but it shows only the same error. Access 
denied to DBI.

In RT_SiteConfig.pm, Do we have to mention LDAP CN=(user) =>UserName?, 
CN = (Username again!), DC=example (LDAP specific), DC=com connections 
properly.

Any help would be greatly appreciated.

Thank you.
-- 
Ashrafuddin Mohammed
System Administrator
Midcontinent Financial Center, Inc.
toll free: 866-590-4562 x345
local 573-443-6002 x345
fax 888-249-3529
email ash at americanmutualloans.com


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