[rt-users] Initial Login problem: Wrong User Name and Password

Ashrafuddin Mohammed amohammed.mcfcinc at gmail.com
Mon Aug 23 13:15:55 EDT 2010

  I have successfully installed RT and it brings me up the log in page.
But i'm unable to log in initially after the login page shows up.
One more weird thing is that the Image of Best Practical doesnot show up 
on the website. Does it has to do anything with the file permissions or 
denied access to any files.

I used username : rt_user, password : pass in RT_SiteConfig.pm file. So 
tried to log in with the same credentials.

I checked error.log file  but it shows only the same error. Access 
denied to DBI.

In RT_SiteConfig.pm, Do we have to mention LDAP CN=(user) =>UserName?, 
CN = (Username again!), DC=example (LDAP specific), DC=com connections 

Any help would be greatly appreciated.

Thank you.
Ashrafuddin Mohammed
System Administrator
Midcontinent Financial Center, Inc.
toll free: 866-590-4562 x345
local 573-443-6002 x345
fax 888-249-3529
email ash at americanmutualloans.com

CONFIDENTIALITY NOTICE: This e-mail and any attachments may contain 
confidential information that is legally privileged. The information is 
solely for the use of the intended recipient(s). Any disclosure, 
copying, distribution, or other use of this information is strictly 
prohibited. If you have received this e-mail in error, please notify the 
sender by return e-mail and delete this message.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100823/7609df7e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: srmTree.gif
Type: image/gif
Size: 5376 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100823/7609df7e/attachment.gif>

More information about the rt-users mailing list