[rt-users] modified from: address in replies

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 24 11:39:56 EDT 2010


That should work. If the template is in that Queue and the name is the same
name as what is normally used by the Global scrips, then that template
should override the Global one. We use that same idea (except it is the
"To:") for some specific Users (QA Tester) listed in a Custom Field called
"QA Approver":

To: {$Ticket->FirstCustomFieldValue('QA Approver')}@lbl.gov
Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing

Queue  : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Subject: {$Ticket->Subject}
Priority is: {$Ticket->Priority}
Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
Created  by: {$Ticket->CreatorObj->Name}
Created  on: {substr($Ticket->Created, 0, 10)}
Owned    by: {$Ticket->OwnerObj->Name}
Development Started on: {substr($Ticket->Started, 0, 10)}

Could you show what that template looks like, at least the first few lines?


On Tue, Aug 24, 2010 at 6:12 AM, polloxx <polloxx at gmail.com> wrote:

> Dear list,
> We have an RT server v 3.8.7 with a queue per customer. For one queue
> we want change the default from: address.
> I've tried this with a customized template with:
> from: <support at ourdomain.com>
> in the first line but this does not work.
> Other suggestions?
> Thx,
> P.
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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