[rt-users] modified from: address in replies

[polloxx]

Kenn,

Thanks for your answer.
For that queue we use a blank template, with the Name'Blank' and on
the first line of the Content:
From: <support at ourdomain.com>

that's all.

P


On Tue, Aug 24, 2010 at 5:39 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> P,
>
> That should work. If the template is in that Queue and the name is the same
> name as what is normally used by the Global scrips, then that template
> should override the Global one. We use that same idea (except it is the
> "To:") for some specific Users (QA Tester) listed in a Custom Field called
> "QA Approver":
>
> To: {$Ticket->FirstCustomFieldValue('QA Approver')}@lbl.gov
> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing
>
> -------------------------------------------------------------------------------
> TICKET INFORMATION:
> Queue  : {$Ticket->QueueObj->Name}
> Number : {$Ticket->Id}
> Subject: {$Ticket->Subject}
> -------------------------------------------------------------------------------
> Priority is: {$Ticket->Priority}
> Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
> Created  by: {$Ticket->CreatorObj->Name}
> Created  on: {substr($Ticket->Created, 0, 10)}
> Owned    by: {$Ticket->OwnerObj->Name}
> Development Started on: {substr($Ticket->Started, 0, 10)}
>
>
> Could you show what that template looks like, at least the first few lines?
>
> Kenn
> LBNL
>
>
> On Tue, Aug 24, 2010 at 6:12 AM, polloxx <polloxx at gmail.com> wrote:
>>
>> Dear list,
>>
>> We have an RT server v 3.8.7 with a queue per customer. For one queue
>> we want change the default from: address.
>> I've tried this with a customized template with:
>>
>> from: <support at ourdomain.com>
>>
>> in the first line but this does not work.
>> Other suggestions?
>>
>> Thx,
>> P.
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>