[rt-users] modified from: address in replies

[Kevin Falcone]

On Wed, Aug 25, 2010 at 04:45:53PM +0200, polloxx wrote:
> We want to change the from: address, not the reply-to: address.
> How can we do this?

They're both set from the correspond address variable available
globally or on a queue level.

If you need to change ONLY the From: line (which is not the question
your original mail asked) then the template solution is your best bet.

-kevin

> On Wed, Aug 25, 2010 at 4:25 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> > On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
> >> Dear list,
> >>
> >> We have an RT server v 3.8.7 with a queue per customer. For one queue
> >> we want change the default from: address.
> >> I've tried this with a customized template with:
> >
> > I think you just want to change the Correspond Address on the queue
> > admin page.  No need for template hacking.
> >
> > -kevin
> >
> >> from: <support at ourdomain.com>
> >>
> >> in the first line but this does not work.
> >> Other suggestions?
> >>
> >> Thx,
> >> P.
> >>
> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
> >> Last one this year -- Learn how to get the most out of RT!
> >
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of RT!
> >
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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