[rt-users] RT Mobile Redirection

Jason Ledford jledford at biltmore.com
Wed Aug 25 12:05:25 EDT 2010

I am having a problem with the new mobile interface, version .95.  It works perfectly on about 5% of my blackberries.  The problem is the users get the login screen, enter the user name and password, and then get a file not found error saying it's looking for /m/.  The apache logs suggest its trying to redirect those users to /var/www/m and it says file does not exist.  I did find out that it works 100% of the time if I use the short domain name, servername.  I experience the problem when I use the fqdn servername.domain.com.  I am sure it's something I have mis-configured but can't quite pinpoint.

The url I use to hit my server is http://servername.domain.com/rt/ and here is the relevant parts from my config:

Set( $rtname, 'cdc124asv.tbcnet.biltmore.com');
Set($WebPath , "/rt");
Set($WebBaseURL , "http://cdc124asv.tbcnet.biltmore.com");
Set(@Plugins, qw(RT::Extension::MobileUI RTx::Calendar RT::Extension::PriorityAsString RT::Extension::ExtractCustomFieldValues RT::Extension::LDAPImport RT:$rt RT::Authen::ExternalAuth));

Any help is appreciated as I would prefer to use the fqdn when possible.

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