[rt-users] Auto Login Link in autoreply with password

[Codatel Lists]

&pass= is part of the link to be displayed {{$Transaction->CreatorObj->__Value} is the variable data which the system should fetch

On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value

Torsten

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An: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com> <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Gesendet: Sun Aug 29 23:01:02 2010
Betreff: [rt-users] Auto Login Link in autoreply with password

I am trying to setup my autoreply so that it has a direct link for the requestor to click and he can be logged straight into the RT.
I am new to the eco system and have been playing around with it over the past few days.
Ive hit a roadblock and am hoping someone can help me out.

I have inserted the following into the autoreply template

{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}


It almost works perfectly except for the fact that the password actually goes out encrypted and is pretty useless.

this is the link that the requestor gets back


http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb>



Below is my entire template.


Can someone please let me know how I am able to send a clickable link with every autoreply that will take the requestor straight to the ticket on the web.

Subject: AutoReply: {$Ticket->Subject}


Greetings,

This message has been automatically generated in response to the
creation of a helpdesk call:

        "{$Ticket->Subject()}",

a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
 assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
in the subject line of all future correspondence about this issue.

{
*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;


if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
    (!$Transaction->CreatorObj->Privileged) &&
    ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
    ) {



        my $user = RT::User->new($RT::SystemUser);
        $user->Load($Transaction->CreatorObj->Id);
        my ($stat, $pass) = $user->SetRandomPassword();



        if (!$stat) {
                $OUT .=

"An internal error has occurred. RT was not able to set a password for you.
Please contact your local RT administrator for assistance.";


        }


$OUT .= "
You can check the current status and history of your requests at:


        ".$RT::WebURL."


When prompted, enter the following username and password:


        Username: ".$user->Name."
        Password: ".$pass."

";
}
}
{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}

                        Thank you.
                        {$Ticket->QueueObj->CorrespondAddress()}


-------------------------------------------------------------------------
{$Transaction->Content()}


Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne


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