[rt-users] Auto Login Link in autoreply with password

[Kevin Falcone]

On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
>    &pass= is part of the link to be displayed {{$Transaction->CreatorObj->__Value} is the
>    variable data which the system should fetch
>    On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

I suspect Torsten meant that you already have the decoded password
stored in $pass (you're printing it in the email you send) so just use
it in the link too

-kevin

>      Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value
> 
>      Torsten
> 
>    ----------------------------------------------------------------------------------------------
> 
>      Von: [1]rt-users-bounces at lists.bestpractical.com
>      <[2]rt-users-bounces at lists.bestpractical.com>
>      An: [3]rt-users at lists.bestpractical.com <[4]rt-users at lists.bestpractical.com>
>      Gesendet: Sun Aug 29 23:01:02 2010
>      Betreff: [rt-users] Auto Login Link in autoreply with password
>      I am trying to setup my autoreply so that it has a direct link for the requestor to click
>      and he can be logged straight into the RT.
>      I am new to the eco system and have been playing around with it over the past few days.
>      Ive hit a roadblock and am hoping someone can help me out.
>      I have inserted the following into the autoreply template
>      {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>      It almost works perfectly except for the fact that the password actually goes out encrypted
>      and is pretty useless.
>      this is the link that the requestor gets back
>      [5]http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>      Below is my entire template.
>      Can someone please let me know how I am able to send a clickable link with every autoreply
>      that will take the requestor straight to the ticket on the web.
>      Subject: AutoReply: {$Ticket->Subject}
>      Greetings,
>      This message has been automatically generated in response to the
>      creation of a helpdesk call:
>              "{$Ticket->Subject()}",
>      a summary of which appears below.
>      There is no need to reply to this message right now. Your ticket has been
>       assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
>      in the subject line of all future correspondence about this issue.
>      {
>      *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>      if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>          (!$Transaction->CreatorObj->Privileged) &&
>          ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>          ) {
>              my $user = RT::User->new($RT::SystemUser);
>              $user->Load($Transaction->CreatorObj->Id);
>              my ($stat, $pass) = $user->SetRandomPassword();
>              if (!$stat) {
>                      $OUT .=
>      "An internal error has occurred. RT was not able to set a password for you.
>      Please contact your local RT administrator for assistance.";
>              }
>      $OUT .= "
>      You can check the current status and history of your requests at:
>              ".$RT::WebURL."
>      When prompted, enter the following username and password:
>              Username: ".$user->Name."
>              Password: ".$pass."
>      ";
>      }
>      }
>      {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>                              Thank you.
>                              {$Ticket->QueueObj->CorrespondAddress()}
>      -------------------------------------------------------------------------
>      {$Transaction->Content()}
> 
>      K*hne + Nagel (AG & Co.) KG, Gesch*ftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius,
>      Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett*, Mark Reinhardt, Jens Wollesen,
>      Klaus J*ger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
>      812773878, Pers*nlich haftende Gesellschaft: K*hne & Nagel A.G., Sitz: Contern/Luxemburg,
>      Gesch*ftsf*hrender Verwaltungsrat: Klaus-Michael K*hne
> 
> References
> 
>    Visible links
>    1. mailto:rt-users-bounces at lists.bestpractical.com
>    2. mailto:rt-users-bounces at lists.bestpractical.com
>    3. mailto:rt-users at lists.bestpractical.com
>    4. mailto:rt-users at lists.bestpractical.com
>    5. http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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