[rt-users] R: R: mail body: HTML with embedded CSS

Guadagnino Cristiano guadagnino.cristiano at creval.it
Mon Aug 30 04:33:16 EDT 2010

you were right.

I copied an old generation of our templates, which did not include the mods I made to adapt to subject tags.

$rtname behaves correctly: to have the subject tag in my tamplates I changed every instance of {$rtname} to {$Ticket->QueueObj->SubjectTag}.

I am sorry for the confusion!


-----Messaggio originale-----
Da: Guadagnino Cristiano 
Inviato: Monday, August 30, 2010 9:31 AM
A: 'rt-users at lists.bestpractical.com'
Oggetto: R: [rt-users] R: mail body: HTML with embedded CSS

I don't really see how could they have an error: I have simply taken my text templates and put the text (via cut and paste) in between html tags.

Are you sure your client is using the "subject tag" option in their queues?


-----Messaggio originale-----
Da: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di Kevin Falcone
Inviato: Friday, August 27, 2010 7:31 PM
A: rt-users at lists.bestpractical.com
Oggetto: Re: [rt-users] R: mail body: HTML with embedded CSS

On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
> On a related note: we are using the "subject tag" in the configuration 
> of queues. If I use the plain text templates the $rtname variable is 
> correctly resolved to the subject tag of the originating queue, but if 
> I use the html templates that variable is resolved to the name 
> globally defined in RT_SiteConfig.pm. Can this be corrected?

Sounds like you have an error in your template, I've deployed HTML templates for a client where it works fine.


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