[rt-users] R: R: mail body: HTML with embedded CSS
guadagnino.cristiano at creval.it
Mon Aug 30 03:30:32 EDT 2010
I don't really see how could they have an error: I have simply taken my text templates and put the text (via cut and paste) in between html tags.
Are you sure your client is using the "subject tag" option in their queues?
Da: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di Kevin Falcone
Inviato: Friday, August 27, 2010 7:31 PM
A: rt-users at lists.bestpractical.com
Oggetto: Re: [rt-users] R: mail body: HTML with embedded CSS
On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
> On a related note: we are using the "subject tag" in the configuration
> of queues. If I use the plain text templates the $rtname variable is
> correctly resolved to the subject tag of the originating queue, but if
> I use the html templates that variable is resolved to the name
> globally defined in RT_SiteConfig.pm. Can this be corrected?
Sounds like you have an error in your template, I've deployed HTML templates for a client where it works fine.
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