[rt-users] Odd Errors in RT Log from scrip

[Kevin Falcone]

On Fri, Aug 27, 2010 at 04:17:45PM -0700, Kenneth Crocker wrote:
>    To List,
> 
>    I have a scrip that checks to see if the requestor is also the AdminCc so that duplicate
>    emails are not sent, The condition is:
> 

Line 8/9 has an error

1    # Check for Ticket Status changed to "QA approvd"
2    # and cancel if Admin and Requestor is same user
3 
4    my $trans = $self->TransactionObj;
5    my $ticket = $self->TicketObj;
6    my $requestor = $ticket->Requestors->UserMembersObj->First->EmailAddress;
7 
8    if ($ticket->IsWatcher(Type => 'AdminCc', EmailAddress => $requestor)
9    {

which is what the log was telling you
>   return 0;
>    }
> 
>    return ($trans->Type eq "Status" &&
>    $trans->NewValue eq "QA approvd");
> 
>    The action is Notify AdminCc's
> 
>    The erro I'm getting on the log is:
> 
>    [Fri Aug 27 22:48:58 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1510) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:49:04 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1574) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:49:37 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1829) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1756) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1758) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1760) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1762) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:56:28 2010] [warning]: Couldn't enable user 226
>    (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
>    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2318) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2320) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2322) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2324) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2326) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 22:59:45 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1703) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:00:47 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2108) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:02:32 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1661) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:03:17 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    2472) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:05:04 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1913) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:05:04 2010] [error]: Scrip 50899 IsApplicable failed: syntax error at (eval
>    1915) line 9, near ")
>    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
>    [Fri Aug 27 23:05:58 2010] [error]: Group::HasMember was called with an argument that isn't an
>    RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)
>    [Fri Aug 27 23:05:58 2010] [error]: Group::HasMember was called with an argument that isn't an
>    RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)
> 
>    Scrip 50899 is the scrip I'm talking about.
> 
>    Now, my first real BIG question is "Why does it write out so many error messages for the same
>    scrip"? I mean, that's a lot of I/O for just one error.
> 
>    I am the AdminCc of the Queue AND the Requestor for the ticket being evaluated.
> 
>    The scrip worked. No email went out because I'm in both roles. Normally, just the requestor
>    would get that email.
> 
>    So, why doesn't it just write out one error line?
> 
>    This is just so I can understand what RT is doing in the background here.
> 
>    Thanks.
> 
>    Kenn
>    LBNL

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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