[rt-users] Odd Errors in RT Log from scrip

[Kenneth Crocker]

Kevin,

OK. I see that. I was just wondering if there was a way to reduce the number
of error messages. I mean, I only need to see one or two error messages and
I can figure out that it needs work or whatever. But any more than that just
seems redundant. My thinking that less messages would be less I/O and
therefore faster response. Just a thought.

Thanks for your answer. I DO appreciate it!

Kenn
LBNL

On Mon, Aug 30, 2010 at 7:53 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Aug 27, 2010 at 04:17:45PM -0700, Kenneth Crocker wrote:
> >    To List,
> >
> >    I have a scrip that checks to see if the requestor is also the AdminCc
> so that duplicate
> >    emails are not sent, The condition is:
> >
>
> Line 8/9 has an error
>
> 1    # Check for Ticket Status changed to "QA approvd"
> 2    # and cancel if Admin and Requestor is same user
> 3
> 4    my $trans = $self->TransactionObj;
> 5    my $ticket = $self->TicketObj;
> 6    my $requestor =
> $ticket->Requestors->UserMembersObj->First->EmailAddress;
> 7
> 8    if ($ticket->IsWatcher(Type => 'AdminCc', EmailAddress => $requestor)
> 9    {
>
> which is what the log was telling you
> >   return 0;
> >    }
> >
> >    return ($trans->Type eq "Status" &&
> >    $trans->NewValue eq "QA approvd");
> >
> >    The action is Notify AdminCc's
> >
> >    The erro I'm getting on the log is:
> >
> >    [Fri Aug 27 22:48:58 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1510) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:49:04 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1574) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:49:37 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1829) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1756) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1758) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1760) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:50:07 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1762) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:56:28 2010] [warning]: Couldn't enable user 226
> >    (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
> >    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2318) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2320) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2322) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2324) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:58:28 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2326) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 22:59:45 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1703) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:00:47 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2108) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:02:32 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1661) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:03:17 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    2472) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:05:04 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1913) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:05:04 2010] [error]: Scrip 50899 IsApplicable failed:
> syntax error at (eval
> >    1915) line 9, near ")
> >    {" (/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:65)
> >    [Fri Aug 27 23:05:58 2010] [error]: Group::HasMember was called with
> an argument that isn't an
> >    RT::Principal or id. It's (undefined)
> (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)
> >    [Fri Aug 27 23:05:58 2010] [error]: Group::HasMember was called with
> an argument that isn't an
> >    RT::Principal or id. It's (undefined)
> (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046)
> >
> >    Scrip 50899 is the scrip I'm talking about.
> >
> >    Now, my first real BIG question is "Why does it write out so many
> error messages for the same
> >    scrip"? I mean, that's a lot of I/O for just one error.
> >
> >    I am the AdminCc of the Queue AND the Requestor for the ticket being
> evaluated.
> >
> >    The scrip worked. No email went out because I'm in both roles.
> Normally, just the requestor
> >    would get that email.
> >
> >    So, why doesn't it just write out one error line?
> >
> >    This is just so I can understand what RT is doing in the background
> here.
> >
> >    Thanks.
> >
> >    Kenn
> >    LBNL
>
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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