[rt-users] Auto Login Link in autoreply with password

[Codatel Lists]

I think its because the $pass value is only generated if the auto password generation script finds that the email from a new user.

If the email is not from a new user then the script is not activated and therefore the $pass data is not there


On 31/08/2010, at 1:07 AM, Kevin Falcone wrote:

> On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
>>   &pass= is part of the link to be displayed {{$Transaction->CreatorObj->__Value} is the
>>   variable data which the system should fetch
>>   On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> 
> I suspect Torsten meant that you already have the decoded password
> stored in $pass (you're printing it in the email you send) so just use
> it in the link too
> 
> -kevin
> 
>>     Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value
>> 
>>     Torsten
>> 
>>   ----------------------------------------------------------------------------------------------
>> 
>>     Von: [1]rt-users-bounces at lists.bestpractical.com
>>     <[2]rt-users-bounces at lists.bestpractical.com>
>>     An: [3]rt-users at lists.bestpractical.com <[4]rt-users at lists.bestpractical.com>
>>     Gesendet: Sun Aug 29 23:01:02 2010
>>     Betreff: [rt-users] Auto Login Link in autoreply with password
>>     I am trying to setup my autoreply so that it has a direct link for the requestor to click
>>     and he can be logged straight into the RT.
>>     I am new to the eco system and have been playing around with it over the past few days.
>>     Ive hit a roadblock and am hoping someone can help me out.
>>     I have inserted the following into the autoreply template
>>     {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>     It almost works perfectly except for the fact that the password actually goes out encrypted
>>     and is pretty useless.
>>     this is the link that the requestor gets back
>>     [5]http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>>     Below is my entire template.
>>     Can someone please let me know how I am able to send a clickable link with every autoreply
>>     that will take the requestor straight to the ticket on the web.
>>     Subject: AutoReply: {$Ticket->Subject}
>>     Greetings,
>>     This message has been automatically generated in response to the
>>     creation of a helpdesk call:
>>             "{$Ticket->Subject()}",
>>     a summary of which appears below.
>>     There is no need to reply to this message right now. Your ticket has been
>>      assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
>>     in the subject line of all future correspondence about this issue.
>>     {
>>     *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>>     if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>>         (!$Transaction->CreatorObj->Privileged) &&
>>         ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>>         ) {
>>             my $user = RT::User->new($RT::SystemUser);
>>             $user->Load($Transaction->CreatorObj->Id);
>>             my ($stat, $pass) = $user->SetRandomPassword();
>>             if (!$stat) {
>>                     $OUT .=
>>     "An internal error has occurred. RT was not able to set a password for you.
>>     Please contact your local RT administrator for assistance.";
>>             }
>>     $OUT .= "
>>     You can check the current status and history of your requests at:
>>             ".$RT::WebURL."
>>     When prompted, enter the following username and password:
>>             Username: ".$user->Name."
>>             Password: ".$pass."
>>     ";
>>     }
>>     }
>>     {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>                             Thank you.
>>                             {$Ticket->QueueObj->CorrespondAddress()}
>>     -------------------------------------------------------------------------
>>     {$Transaction->Content()}
>> 
>>     K*hne + Nagel (AG & Co.) KG, Gesch*ftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius,
>>     Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett*, Mark Reinhardt, Jens Wollesen,
>>     Klaus J*ger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
>>     812773878, Pers*nlich haftende Gesellschaft: K*hne & Nagel A.G., Sitz: Contern/Luxemburg,
>>     Gesch*ftsf*hrender Verwaltungsrat: Klaus-Michael K*hne
>> 
>> References
>> 
>>   Visible links
>>   1. mailto:rt-users-bounces at lists.bestpractical.com
>>   2. mailto:rt-users-bounces at lists.bestpractical.com
>>   3. mailto:rt-users at lists.bestpractical.com
>>   4. mailto:rt-users at lists.bestpractical.com
>>   5. http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
> 
>> 
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
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> 
> <ATT00001>
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