[rt-users] Auto Login Link in autoreply with password
Codatel Lists
lists at codatel.com.au
Mon Aug 30 11:55:11 EDT 2010
is there anyone who can point me to a way to get it done.
A large Client I deal with uses it and has implemented it in that way, so I know it can work.
I have not been able to find out who is the maintainer of thier RT as they are a large organisation.
But I would really like to get it implemented
On 31/08/2010, at 1:42 AM, Kevin Falcone wrote:
> On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote:
>> I think its because the $pass value is only generated if the auto password generation script finds that the email from a new user.
>>
>> If the email is not from a new user then the script is not activated and therefore the $pass data is not there
>
> RT's User class explicitly flags the password unreadable, so I suspect
> you'll have trouble getting at it without an overlay to allow reading
>
> -kevin
>
>> On 31/08/2010, at 1:07 AM, Kevin Falcone wrote:
>>
>>> On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
>>>> &pass= is part of the link to be displayed {{$Transaction->CreatorObj->__Value} is the
>>>> variable data which the system should fetch
>>>> On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
>>>
>>> I suspect Torsten meant that you already have the decoded password
>>> stored in $pass (you're printing it in the email you send) so just use
>>> it in the link too
>>>
>>> -kevin
>>>
>>>> Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value
>>>>
>>>> Torsten
>>>>
>>>> ----------------------------------------------------------------------------------------------
>>>>
>>>> Von: [1]rt-users-bounces at lists.bestpractical.com
>>>> <[2]rt-users-bounces at lists.bestpractical.com>
>>>> An: [3]rt-users at lists.bestpractical.com <[4]rt-users at lists.bestpractical.com>
>>>> Gesendet: Sun Aug 29 23:01:02 2010
>>>> Betreff: [rt-users] Auto Login Link in autoreply with password
>>>> I am trying to setup my autoreply so that it has a direct link for the requestor to click
>>>> and he can be logged straight into the RT.
>>>> I am new to the eco system and have been playing around with it over the past few days.
>>>> Ive hit a roadblock and am hoping someone can help me out.
>>>> I have inserted the following into the autoreply template
>>>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>> It almost works perfectly except for the fact that the password actually goes out encrypted
>>>> and is pretty useless.
>>>> this is the link that the requestor gets back
>>>> [5]http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>>>> Below is my entire template.
>>>> Can someone please let me know how I am able to send a clickable link with every autoreply
>>>> that will take the requestor straight to the ticket on the web.
>>>> Subject: AutoReply: {$Ticket->Subject}
>>>> Greetings,
>>>> This message has been automatically generated in response to the
>>>> creation of a helpdesk call:
>>>> "{$Ticket->Subject()}",
>>>> a summary of which appears below.
>>>> There is no need to reply to this message right now. Your ticket has been
>>>> assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
>>>> in the subject line of all future correspondence about this issue.
>>>> {
>>>> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>>>> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>>>> (!$Transaction->CreatorObj->Privileged) &&
>>>> ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>>>> ) {
>>>> my $user = RT::User->new($RT::SystemUser);
>>>> $user->Load($Transaction->CreatorObj->Id);
>>>> my ($stat, $pass) = $user->SetRandomPassword();
>>>> if (!$stat) {
>>>> $OUT .=
>>>> "An internal error has occurred. RT was not able to set a password for you.
>>>> Please contact your local RT administrator for assistance.";
>>>> }
>>>> $OUT .= "
>>>> You can check the current status and history of your requests at:
>>>> ".$RT::WebURL."
>>>> When prompted, enter the following username and password:
>>>> Username: ".$user->Name."
>>>> Password: ".$pass."
>>>> ";
>>>> }
>>>> }
>>>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>> Thank you.
>>>> {$Ticket->QueueObj->CorrespondAddress()}
>>>> -------------------------------------------------------------------------
>>>> {$Transaction->Content()}
>>>>
>>>> K*hne + Nagel (AG & Co.) KG, Gesch*ftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius,
>>>> Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett*, Mark Reinhardt, Jens Wollesen,
>>>> Klaus J*ger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
>>>> 812773878, Pers*nlich haftende Gesellschaft: K*hne & Nagel A.G., Sitz: Contern/Luxemburg,
>>>> Gesch*ftsf*hrender Verwaltungsrat: Klaus-Michael K*hne
>>>>
>>>> References
>>>>
>>>> Visible links
>>>> 1. mailto:rt-users-bounces at lists.bestpractical.com
>>>> 2. mailto:rt-users-bounces at lists.bestpractical.com
>>>> 3. mailto:rt-users at lists.bestpractical.com
>>>> 4. mailto:rt-users at lists.bestpractical.com
>>>> 5. http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>>>
>>>>
>>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>>> Last one this year -- Learn how to get the most out of RT!
>>>
>>> <ATT00001>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> Last one this year -- Learn how to get the most out of RT!
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
> <ATT00001>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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