[rt-users] Change Update Type default

Max McGrath mmcgrath at carthage.edu
Mon Aug 30 12:10:09 EDT 2010

Hi Kevin,

I'm not sure what you mean by "pull the patch from 3.8-trunk".  Where can I
do that?  CPAN, or the wiki or something?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu

On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:
> >    Hi all -
> >    Looking for a way to change the default on Update.html.
> >    Currently it is set to Comments (Not sent to requestors) but I'd like
> the default to be Reply
> >    to requestors.
> >    I found the code in Update.html and I reversed the two options, but
> that just changes the
> >    positioning within the drop down box.
> >    I'd like reply to be there by default so we don't have to use the drop
> down box.
> The easiest thing is to pull the patch from 3.8-trunk that adds a
> user/global preference, or wait for 3.8.9
> -kevin
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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