[rt-users] Owner drop down list, ticket ownership changing.

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 31 10:37:32 EDT 2010


Apparently, when you granted group rights to that Queue, you granted
"OwnTicket" to other groups as well. Or even worse, you granted "OwnTicket"
Globally to some group or role. To shorten that list, you need to be more
stringent on who can own tickets for that Queue. Check it out.


On Tue, Aug 31, 2010 at 3:00 AM, Thorvald Hallvardsson <
thorvald.hallvardsson at gmail.com> wrote:

> Hi,
> Sorry if I'm asking stupid question and I presume this question has already
> been asked, however I don't even know how to compose my search to find the
> answer.
> The problem is if I have a group created... like sales or support, and I
> assigned people to these groups. When I need to reassign the ticket to
> somebody else, when I go to ticket and people, I can see under owner all
> emails registered in the system. Is there any way to see only particular
> emails or emails belonged to the group ?
> Thank you very much for your help.
> Regards,
> TH
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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