[rt-users] Owner drop down list, ticket ownership changing.

[Kenneth Crocker]

Thor,

You're the one who determines that. You're the one who grants rights to
groups. For a particular Queue, just grant the rights you want each group to
have in that Queue. If you're interested, I have some documentation/guides
for setting privileges that I can pass along to you for environments where
you have basically two types of users; those that make requests and want to
know the status and those that support/do the work. Hope this helps.

Kenn
LBNL

On Tue, Aug 31, 2010 at 7:43 AM, Thorvald Hallvardsson <
thorvald.hallvardsson at gmail.com> wrote:

> Hi Kenn,
>
> You got me! You were right. Own Ticket was set for everybody. I don't know
> why :). However I removed that and the list is shorter. Just for start I
> have only one group. However I'm going to have more of those. Does that mean
> if I will have few groups, on that list I will see only people from this
> particular group ?
>
> Thank for your answer.
>
> Regards,
> TH
>
>
> On 31 August 2010 15:37, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
>
>> Thorvald,
>>
>> Apparently, when you granted group rights to that Queue, you granted
>> "OwnTicket" to other groups as well. Or even worse, you granted "OwnTicket"
>> Globally to some group or role. To shorten that list, you need to be more
>> stringent on who can own tickets for that Queue. Check it out.
>>
>> Kenn
>> LBNL
>>
>> On Tue, Aug 31, 2010 at 3:00 AM, Thorvald Hallvardsson <
>> thorvald.hallvardsson at gmail.com> wrote:
>>
>>> Hi,
>>>
>>> Sorry if I'm asking stupid question and I presume this question has
>>> already been asked, however I don't even know how to compose my search to
>>> find the answer.
>>>
>>> The problem is if I have a group created... like sales or support, and I
>>> assigned people to these groups. When I need to reassign the ticket to
>>> somebody else, when I go to ticket and people, I can see under owner all
>>> emails registered in the system. Is there any way to see only particular
>>> emails or emails belonged to the group ?
>>>
>>> Thank you very much for your help.
>>>
>>> Regards,
>>> TH
>>>
>>>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> Last one this year -- Learn how to get the most out of RT!
>>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
>
>
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