[rt-users] Custom Field values - included in Autpo-reply Template

Todd Chapman todd at chaka.net
Wed Dec 1 00:41:15 EST 2010


Jo,

How are you populating the custom field? The likely problem is that the
custom field is not populated before the autoreply is processed.

-Todd

On Wed, Dec 1, 2010 at 12:31 AM, Joanne Keown <
Joanne.Keown at coloradogroup.com.au> wrote:

>  Hi,
>
>
>
> I have been trying out numerous suggestions on how to code to include
> values from Custom Fields into an Auto-reply email.  The Custom Field is “
> *First Name*” and I want the first name entered on the ticket, to appear
> after the word “Hello” on the Auto-reply email.   The below is my latest
> attempt (based on user feedback on other threads) however, this doesn’t work
> either as the email just doesn’t send (*NB*; if I take the line of code
> out altogether then the email does send).
>
>
>
> *Hello {my $First Name = $Ticket->FirstCustomFieldValue('First Name')}*
>
>
>
> I’m not a programmer, so apologies if this problem sounds a bit 101,
> however I could really use some pointers.
>
>
>
> Kind regards
>
>
>
> Jo
>
>
>
> *Joanne Keown**,* *MBusAdmin(Mgt), PNA*
>
> *IS Business Analyst*
>
> *Colorado Group Ltd
> **100 Melbourne Street
> South Brisbane  QLD   4101*
>
> Ph:    +61  7 3877 3399
> Mobile:   0402 697 351
>
> *Fax: +61 7 3877 3289*
>
> Email: joanne.keown at coloradogroup.com.au
>
>
>
> *Join FUSION now and get special member rewards at 5 of **Australia’s
> leading fashion brands.*
>
> *www.fusioncard.com.au***
>
>
>
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