[rt-users] Outbound mail "problem" (or misunderstanding?)

[Kevin Falcone]

On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
>    I'm playing with our rather vanilla installation of RT in which we're supposed to have, at
>    least for the moment, one general queue from which tickets will be moved into two other real
>    queue according to the department.
> 
>    Trying to configure mail in and mail out, I happen to have a behaviour which I can't totally
>    explain and was wondering if anyone could help figuring out.
> 
>    When I create a ticket from the web interface, an e-mail is correctly sent to the requestor.
>    My possibly wrong understanding is that any following "Reply" to the ticket also generates a
>    mail. However, this does not get delivered.

Guiseppe, you trim a lot of logs which makes deciphering this
difficult, but in your tests, who is the requestor and who is the
person using Reply?

-kevin
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