[rt-users] Outbound mail "problem" (or misunderstanding?)

Kenneth Crocker kfcrocker at lbl.gov
Wed Dec 1 12:28:34 EST 2010


I was just gonna ask you the same Question Kevin did.


On Wed, Dec 1, 2010 at 9:15 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
> >    I'm playing with our rather vanilla installation of RT in which we're
> supposed to have, at
> >    least for the moment, one general queue from which tickets will be
> moved into two other real
> >    queue according to the department.
> >
> >    Trying to configure mail in and mail out, I happen to have a behaviour
> which I can't totally
> >    explain and was wondering if anyone could help figuring out.
> >
> >    When I create a ticket from the web interface, an e-mail is correctly
> sent to the requestor.
> >    My possibly wrong understanding is that any following "Reply" to the
> ticket also generates a
> >    mail. However, this does not get delivered.
> Guiseppe, you trim a lot of logs which makes deciphering this
> difficult, but in your tests, who is the requestor and who is the
> person using Reply?
> -kevin
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